In Their Own Words: A Customer Testimonial

Posted by:  Service First
2016-12-20 14:03:59

We love receiving feedback from our customers! Check out this awesome testimonial given to Branch One team members, Diane Davalos, Sr. Loan Officer; and Mari Arniz, Processor. 

 

I wanted to reach out to express how pleased I was with Diane and Mari servicing my loan approval process with a recent investment property I purchased in September. With this particular purchase, it was more meaningful to me because the home was being purchased as an investment vehicle to fund my two daughters' college funds. I was fortunate enough to be able to purchase the home for a substantial discount to the market value which is unheard of in this market. One of the requirements to do so was that we would have an expedited closing. 

As with any real estate transaction, there are various hurdles you have to overcome.  Financing can be one of the more involved and frustrating depending on details the underwriters require. To complicate things further, this closing being expedited required additional attention to make sure things were done right the first time. 

Needless to say, regardless of how many times the underwriters came back or how ridiculous the request might have seemed, Mari and Diane did an amazing job in managing the process and following up with both myself and the underwriters. When things would stall, they would find a way around them to keep it moving forward. This has been the 4th transaction in which either myself or my family has used Service First Mortgage to secure a home loan. There is a reason why we keep coming back and flawless execution is a large part of it. 

All too often we get caught up in the day to day processing and forget to understand how these transactions can impact the lives of a family for decades and potentially a generation down the line.

I wanted to take this opportunity to reach out and provide some additional details so you knew how impactful this transaction will be to the lives of my daughters.

Thanks again for all of your hard work and I look forward to doing business with you in the future.

 

All the best,

 

Ben H.

Categories:   testimonials


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