Partner Testimonials

Executive Director Buyer Services
Tamara Keilberg Luxury Real Estate
Luxury and New Home Specialist

As a real estate agent, I have had the pleasure of working on many transactions with Kevin Copher in the last 11 years. Kevin is one of the most honest and trustworthy people that I have known in my lifetime, which makes a superb lender. He is extremely organized and very thorough in his explanations to buyers, making it a much simpler process for those buyers. With his patience and friendliness, buyers are more at ease and more comfortable with the process of approval and closing. Kevin’s tremendous communication with both the agents and the buyers is far superior to expectations!

REMAX First Choice
Longview, Texas

I have found ServiceFirst Mortgage to be professional in every way while dealing with my clients and friends. It is difficult to be both professional and personal but the staff at ServiceFirst have found the perfect blend to be both. I have had nothing but GREAT experiences with them. Their knowledge of the industry is vast and up to date in all aspects of current mortgage options. They keep clients informed and up to date on all points and lay out realistic expectations. Most importantly, they communicate with the clients and make it simple to understand, always taking the clients’ best interest at heart. The integrity of this Mortgage Company is unmatched!

Coldewell Banker Apex
Broker/Owner

Coldwell Banker and ServiceFirst Mortgage have been in a relationship for 14 years. When I was looking for a mortgage relationship for my real estate company I was looking first and foremost for a company I could confidently support and recommend my agents to partner with. Coldwell Banker Apex had been in previous mortgage relationships that were difficult at best and upon going into business with ServiceFirst Mortgage it was like a breath of fresh air. We desired the best experience possible for our agents and our customers, so service was paramount since the mortgage process is the biggest piece of the home buying process. ServiceFirst Mortgage, year in and year out, has been in the trenches with my agents and has helped close more transactions than they would have otherwise and enabled their clients to have a pleasant homebuying experience. This has helped Coldwell Banker Apex agents build a strong repeat business model.

Lone Star Realty
Armadillo Homes Sales Consultant

My associates and I have been referring our customers to Laura Guerra and Lucy Perez ever since I started in the real estate business in the early '90s. To this day, almost 20 years later, I, along with some of my associates and past associates, continue to refer our customers to them, now operating under ServiceFirst, because we know we will get prompt, efficient, and knowledgeable service for our customers. We also like the fact that they don’t beat around the bush. They take control of our customers and let them know what’s expected of them in order to get the deal done in a timely manner. That makes our job easier. I Iike to tell my low- to mid-score customers, "If anyone can do your loan, it’s ServiceFirst, because they'll go the extra mile to get it done for you!"

REALTOR/Owner

I have been part of Keller Williams Realty for over 15 years and, during that time frame, have worked with ServiceFirst Mortgage. My team loves working with the loan officers and the entire staff because they are a cut above the average mortgage professional. The ServiceFirst Mortgage loan officers are highly trained and experienced, which gives them front line underwriting ability that gives me, as well as my clients, confidence. This is the reason that I have used ServiceFirst Mortgage for 15 plus years and will continue to trust them with my clients.

Exit Realty Laredo
ABR®-Accredited Buyer’s Representative

The reason I like working with ServiceFirst Mortgage is in its name. They really do put service first and work around the clock to answer questions clients or realtors may have, so you call and they answer; you don't get a voice message. They're professional, courteous, and from the moment you walk into their building they make you feel right at home. They always have the most updated information and stay in constant communication following up throughout the entire home buying process. At ServiceFirst, they also work for their client’s best interest and respect and keep their information confidential. All in all, they are the best without a doubt. Don't believe me, just give them an opportunity to show you that everything that is being said is true. Thank you, ServiceFirst, for all that you do.

Realtor

As a realtor, customer service is my highest concern. This is why I gladly refer buyers to ServiceFirst Mortgage. I am a full-time realtor who works out of 90 percent referrals. This fourth sentence seems incomplete & doesn't make sense: "When I ask who recommended them and why, they tell me that I gave their friend or relative a great deal on their loan and found them the perfect house. I can take credit for the house but not for the mortgage. Whenever I come accross a buyer who has been misled or simply not given a complete explanation of their mortgage package I can see the frustration in the buyer. When I work with a borrower from ServiceFirst I see the difference. The buyer is prepared and ready to make an offer. They have fewer questions and the closing is smooth and easy. It takes two great professionals to close a successful real estate transaction. This is why I trust ServiceFirst.

Keller Williams

Charles at ServiceFirst has always gone the extra mile for my clients. In these days and times you never know when you are going to run into problems with your buyer's loan. If your lender doesn't have in-house underwriters with instantaneous communication between the loan offer and underwriting, you are going to have deals fall apart that were salvageable. ServiceFirst has the right setup and the motivation to push through to the end for you and your clients.

Weichert Realtors

Customers come first with ServiceFirst. Making and keeping the customer happy is the goal, not just getting the loan done. I have never hesitated to refer my clients to ServiceFirst Mortgage. I know they will be well taken care of and will close on time.